Field Service Engineer - Remote Automation & Controls Specialist

As a Field Service Engineer, you'll serve as the critical link between our cutting-edge automation solutions and our clients' operational success. Working with industrial control systems and batching automation technology, you'll provide hands-on technical support, implementation guidance, and training to ensure optimal system performance and customer satisfaction.

Key Responsibilities

- Analyze customer requirements and provide expert recommendations for automation solutions that drive operational efficiency.

- Respond promptly to customer inquiries, diagnose complex issues, and implement effective technical solutions.

- Manage all aspects of on-site installation, repair, maintenance, and testing of industrial automation systems and controls.

- Create comprehensive functional and technical design documentation for implemented systems, maintaining detailed specifications.

- Maintain meticulous working logs of all system updates, modifications, and completion dates for quality assurance.

- Develop and conduct specialized training programs for end-users, establishing best practices and ensuring consistency across client organizations.

- Enhance existing automation programs by evaluating objectives, reviewing proposed changes, and recommending optimizations.

- Drive assigned automation projects to successful completion, ensuring timely delivery within established budgetary parameters.

Required Skills & Experience

- 6-12 months professional experience with electrical installations (residential or industrial), electrical controls, or automation systems for batching processes.

- 6-12 months hands-on experience implementing industrial automation software solutions, including PLC programming and HMI configuration.

- Demonstrated proficiency with industrial control systems, including Allen-Bradley, Siemens, or similar platforms.

- Working knowledge of machine automation principles, mechanics, and electronic components.

- Proven ability to provide technical hardware guidance regarding installation, operation, and maintenance procedures.

- Exceptional verbal and written communication skills with the ability to create clear technical documentation.

- Strong interpersonal skills with a customer-focused approach to service delivery.

- Analytical mindset with advanced problem-solving capabilities and attention to detail.

- Self-motivated with the ability to work independently while maintaining accountability to project timelines.

Nice to Have

- Experience with SCADA systems, DCS platforms, or IoT integration for industrial applications.

- Familiarity with industry standards such as ISA-88, ISA-95, or IEC 61131-3.

- Knowledge of industrial networks including Ethernet/IP, Profinet, or Modbus.

- Background in manufacturing environments such as food & beverage, pharmaceutical, or chemical processing.

- Technical certifications related to automation, controls, or electrical systems.

Why Join Our Team

Working with us offers you the opportunity to expand your expertise in cutting-edge industrial automation technologies while enjoying the flexibility of remote work. You'll tackle diverse technical challenges across multiple industries, collaborate with talented professionals, and contribute directly to our clients' operational success. We value continuous learning, providing regular opportunities for professional development and advancement in this rapidly evolving field.