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senior
Registration: 10.11.2023

Birgit Glück

Portfolio

Change Management - generational change on CEO level

- Realignment of company strategy (generational change) - Coaching of CEOs - Development of plan of measure for short and long term goals - Reorganisational development and optimization of business processes - Reorganisational development and optimization in acquisition and sale - Incorporation and optimization of the new ERP and cash register system (new product and stock item entries, ordering processes, etc.) - Supply chain management of all products: over 4.000 products in retail and fresh food in gastronomy - Quality management (Best before dates, state of goods, FiFO, etc.) - Calculation and statistics (acquisitions & sales statistics, etc.) - Support in accounting and controlling - Enrollment of employees - Compliance management for legal regulations with market health authorities - Compliance management during Covid19-regulations - Investigation and handling of federal and state authorities’ fundings

Change management - ROI planning

- Establishment and development of whole back office - Initiation & leadership of company face-lift (logo, website) - Customer Service Management - Order & Project Management - Acquisition & Sales & Marketing (price calculations, etc.) - Supply Chain & Inventory Management - Import / Export handling (documentation, coordination, etc.) - Finance & Accounting (tax declaration, payments, etc.) - Office Management

Change management - 5-10 year master planning

- Realignment of company strategy (generational change) - Coaching of CEOs - Development of plan of measure for short and long term goals - Reorganisational development and optimization of business processes - Reorganisational development and optimization in acquisition and sale - Incorporation and optimization of the new ERP and cash register system (new product and stock item entries, ordering processes, etc.) - Supply chain management of all products: over 4.000 products in retail and fresh food in gastronomy - Quality management (Best before dates, state of goods, FiFO, etc.) - Calculation and statistics (acquisitions & sales statistics, etc.) - Support in accounting and controlling - Enrollment of employees - Compliance management for legal regulations with market health authorities - Compliance management during Covid19-regulations - Investigation and handling of federal and state authorities’ fundings

Skills

organisational development
analytical skills
process management
change management

Work experience

Project Manager
since 01.2021 |Glück Architektur
.
Architect in the field of planning, building, renovation, etc. - Development of financial planning. - Coaching.
Customer Service Representative
since 01.2020 - Till the present day |Remaco
.
Computer aided telephony & worldwide intercommunication (VOIP, CTI, SIP&DECT) - Development of plan of measure for short and long term goals. - Ongoing controlling and adaptation of milestones. - Administrative assistance in the field of marketing and accounting. - Coaching. - Development of financial planning (5-10 years).
Project Manager
since 10.2018 - Till the present day |R.F.Azwanger OG
.
Traditional family retail enterprise dealing with delicacies, wines & liquors as well as gastronomy incl. grocery (ham, salamis, cheese, ect.) - Realignment of company strategy (generational change). - Coaching of CEOs. - Development of plan of measure for short and long term goals. - Reorganisational development and optimization of business processes. - Reorganisational development and optimization in acquisition and sale. - Incorporation and optimization of the new ERP and cash register system (new product and stock item entries, ordering processes, etc.). - Supply chain management of all products: over 4.000 products in retail and fresh food in gastronomy. - Quality management (Best before dates, state of goods, FiFO, etc.). - Calculation and statistics (acquisitions & sales statistics, etc.). - Support in accounting and controlling. - Enrollment of employees. - Compliance management for legal regulations with market health authorities. - Compliance management during Covid19-regulations. - Investigation and handling of federal and state authorities’ fundings.
Back Office Management
02.2011 - 05.2017 |Protan AG
Increased turn-over by 200 %
- Establishment and development of whole back office - Initiation & leadership of company face-lift (logo, website) - Customer Service Management - Order & Project Management - Acquisition & Sales & Marketing (price calculations, etc.) - Supply Chain & Inventory Management - Import / Export handling (documentation, coordination, etc.) - Finance & Accounting (tax declaration, payments, etc.) - Office Management
Customer Service Representative, Sales & Logistics
02.2009 - 12.2010 |Unigraphica AG
.
Customer Service Representative, Sales & Logistics. Producer of printing & labelling solutions. Trader with printing machines, parts and services. - Customer Service Management. - Order & Project & Office Management used & new machinery & spare parts. - Supply Chain Management.
Customer Service Representative
03.2005 - 01.2009 |Flint Hills Resources Sarl
.
Producer of Purified Isophthalic Acid & Trimellitic Anhydride Chemical Intermediates: PET, plastics, coatings, etc. - Establishment of the office in cooperation with US mother. - Customer, Order and Supply Chain Management. - Procurement & Office Management. - European Production Planning - packed & liquid goods (Lean Management, Six Sigma, JIT, FIFO). - Coordination & planning of own/external stock.
Customer Service Representative
01.2003 - 02.2005 |TIMCAL GmbH
.
Synthetic graphite producer, chemical industry: several applications like coatings, plastics, batteries, lubricants, etc. - Customer & Supply Chain Management. - Order & Office management. - Stock management of the warehouse in Germany.
Secretary – back office clerk
12.2001 - 12.2002 |I.H.R.M. Information GmbH
.
Subsidiary of LIGABUE Catering Services, Italy catering service for cruise line / river / industrial vessels, oil-rigs, camps in Kasachstan, Uzbekistan, etc. - Sole Management of the whole industrial vessels, oil-rigs & camps activities: • issuing of contracts, • payroll accountings, • off/on shore handling & crew changes worldwide, • arrangements of visas, medicals, survival courses, • communication with agents & vessels worldwide, • supporting crew personal in all possible fields. - Coordination and Organisation of interviews. - Execution of worldwide money transfer. - Advertising in newspapers in Germany and Austria.
CEO Assistant
09.2000 - 08.2001 |The netinmotion group IT GmbH
.
- CEO assistance as well as link to all fields (marketing, sales, finance, bookkeeping, customer service). - Communication to and Assistance of the subsidiaries in Italy, Germany, Switzerland, Belgium. - Customer Service, Order & Office Management.
CEO Assistant
03.1999 - 08.2000 |WEISS Marken-Vertrieb GmbH
.
Food industry – importation & distribution of goods in Austria Import countries: Italy, Germany, Belgium, Netherlands, Spain - CEO Assistance. - Marketing & Accounting. - Customer Service Management. - Order & Supply Chain Management.
Project Manager
12.1993 - 02.1999 |Oberbank Salzburg
.
- Private & business customer service management. - Credits & loans. - Insurances. - Cash and procurement management. - Mailings.

Educational background

Business Coaching
2016
Institute for business psychology, Austria
MBA Finance & Accounting (Masters Degree)
2012 - 2014
University of Klagenfurt, Austria
MBA International Management (Masters Degree)
2010 - 2012
University of Gloucestershire

Languages

RussianElementaryItalianProficientEnglishProficientGermanNative