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    Registration: 10.11.2023

    Birgit Glück

    Business Analysis Team Lead Product Management Project Management

    Portfolio

    Change management - 5-10 year master planning

    - Realignment of company strategy (generational change) - Coaching of CEOs - Development of plan of measure for short and long term goals - Reorganisational development and optimization of business processes - Reorganisational development and optimization in acquisition and sale - Incorporation and optimization of the new ERP and cash register system (new product and stock item entries, ordering processes, etc.) - Supply chain management of all products: over 4.000 products in retail and fresh food in gastronomy - Quality management (Best before dates, state of goods, FiFO, etc.) - Calculation and statistics (acquisitions & sales statistics, etc.) - Support in accounting and controlling - Enrollment of employees - Compliance management for legal regulations with market health authorities - Compliance management during Covid19-regulations - Investigation and handling of federal and state authorities’ fundings

    Change management - ROI planning

    - Establishment and development of whole back office - Initiation & leadership of company face-lift (logo, website) - Customer Service Management - Order & Project Management - Acquisition & Sales & Marketing (price calculations, etc.) - Supply Chain & Inventory Management - Import / Export handling (documentation, coordination, etc.) - Finance & Accounting (tax declaration, payments, etc.) - Office Management

    Change Management - generational change on CEO level

    - Realignment of company strategy (generational change) - Coaching of CEOs - Development of plan of measure for short and long term goals - Reorganisational development and optimization of business processes - Reorganisational development and optimization in acquisition and sale - Incorporation and optimization of the new ERP and cash register system (new product and stock item entries, ordering processes, etc.) - Supply chain management of all products: over 4.000 products in retail and fresh food in gastronomy - Quality management (Best before dates, state of goods, FiFO, etc.) - Calculation and statistics (acquisitions & sales statistics, etc.) - Support in accounting and controlling - Enrollment of employees - Compliance management for legal regulations with market health authorities - Compliance management during Covid19-regulations - Investigation and handling of federal and state authorities’ fundings

    Skills

    analytical skills
    change management
    organisational development
    process management

    Work experience

    Project Manager
    since 01.2021 |Glück Architektur
    .
    Architect in the field of planning, building, renovation, etc. - Development of financial planning. - Coaching.
    Customer Service Representative
    since 01.2020 - Till the present day |Remaco
    .
    Computer aided telephony & worldwide intercommunication (VOIP, CTI, SIP&DECT) - Development of plan of measure for short and long term goals. - Ongoing controlling and adaptation of milestones. - Administrative assistance in the field of marketing and accounting. - Coaching. - Development of financial planning (5-10 years).
    Project Manager
    since 10.2018 - Till the present day |R.F.Azwanger OG
    .
    Traditional family retail enterprise dealing with delicacies, wines & liquors as well as gastronomy incl. grocery (ham, salamis, cheese, ect.) - Realignment of company strategy (generational change). - Coaching of CEOs. - Development of plan of measure for short and long term goals. - Reorganisational development and optimization of business processes. - Reorganisational development and optimization in acquisition and sale. - Incorporation and optimization of the new ERP and cash register system (new product and stock item entries, ordering processes, etc.). - Supply chain management of all products: over 4.000 products in retail and fresh food in gastronomy. - Quality management (Best before dates, state of goods, FiFO, etc.). - Calculation and statistics (acquisitions & sales statistics, etc.). - Support in accounting and controlling. - Enrollment of employees. - Compliance management for legal regulations with market health authorities. - Compliance management during Covid19-regulations. - Investigation and handling of federal and state authorities’ fundings.
    Back Office Management
    02.2011 - 05.2017 |Protan AG
    Increased turn-over by 200 %
    - Establishment and development of whole back office - Initiation & leadership of company face-lift (logo, website) - Customer Service Management - Order & Project Management - Acquisition & Sales & Marketing (price calculations, etc.) - Supply Chain & Inventory Management - Import / Export handling (documentation, coordination, etc.) - Finance & Accounting (tax declaration, payments, etc.) - Office Management
    Customer Service Representative, Sales & Logistics
    02.2009 - 12.2010 |Unigraphica AG
    .
    Customer Service Representative, Sales & Logistics. Producer of printing & labelling solutions. Trader with printing machines, parts and services. - Customer Service Management. - Order & Project & Office Management used & new machinery & spare parts. - Supply Chain Management.
    Customer Service Representative
    03.2005 - 01.2009 |Flint Hills Resources Sarl
    .
    Producer of Purified Isophthalic Acid & Trimellitic Anhydride Chemical Intermediates: PET, plastics, coatings, etc. - Establishment of the office in cooperation with US mother. - Customer, Order and Supply Chain Management. - Procurement & Office Management. - European Production Planning - packed & liquid goods (Lean Management, Six Sigma, JIT, FIFO). - Coordination & planning of own/external stock.
    Customer Service Representative
    01.2003 - 02.2005 |TIMCAL GmbH
    .
    Synthetic graphite producer, chemical industry: several applications like coatings, plastics, batteries, lubricants, etc. - Customer & Supply Chain Management. - Order & Office management. - Stock management of the warehouse in Germany.
    Secretary – back office clerk
    12.2001 - 12.2002 |I.H.R.M. Information GmbH
    .
    Subsidiary of LIGABUE Catering Services, Italy catering service for cruise line / river / industrial vessels, oil-rigs, camps in Kasachstan, Uzbekistan, etc. - Sole Management of the whole industrial vessels, oil-rigs & camps activities: • issuing of contracts, • payroll accountings, • off/on shore handling & crew changes worldwide, • arrangements of visas, medicals, survival courses, • communication with agents & vessels worldwide, • supporting crew personal in all possible fields. - Coordination and Organisation of interviews. - Execution of worldwide money transfer. - Advertising in newspapers in Germany and Austria.
    CEO Assistant
    09.2000 - 08.2001 |The netinmotion group IT GmbH
    .
    - CEO assistance as well as link to all fields (marketing, sales, finance, bookkeeping, customer service). - Communication to and Assistance of the subsidiaries in Italy, Germany, Switzerland, Belgium. - Customer Service, Order & Office Management.
    CEO Assistant
    03.1999 - 08.2000 |WEISS Marken-Vertrieb GmbH
    .
    Food industry – importation & distribution of goods in Austria Import countries: Italy, Germany, Belgium, Netherlands, Spain - CEO Assistance. - Marketing & Accounting. - Customer Service Management. - Order & Supply Chain Management.
    Project Manager
    12.1993 - 02.1999 |Oberbank Salzburg
    .
    - Private & business customer service management. - Credits & loans. - Insurances. - Cash and procurement management. - Mailings.

    Educational background

    Business Coaching
    2016
    Institute for business psychology, Austria
    MBA Finance & Accounting (Masters Degree)
    2012 - 2014
    University of Klagenfurt, Austria
    MBA International Management (Masters Degree)
    2010 - 2012
    University of Gloucestershire

    Languages

    GermanNativeEnglishProficientItalianProficientRussianElementary