Call center solution based on Video chat

he solution designed for call center typical operation to identify, onboard and customer service operations via video call in-between customer and agents. The solution is has client and agent parts as web site design for I-frame mode and both can be incorporated in 3rd party applications. The solution is based on web RTC technology and implemented with c#, MSSQL. The solution was successfully tested at Three Coders Lab and is ready for white label or customization according to any client organization need of organization and if agents are available for conversation.

Credit scoring

The system allows to acquire the data about client from external sources and record them structure and related database with any human interference. The lending decision is made on real time human less engine based on lending rules provided by financial institution.

Digitalization and archiving of documents

The system consists of 4 separate components Scanning Module File storage system Front-end web application