Achievements: Decreasing high severity issues on the premium customer’s network (the largest customer of Cisco in Eastern Europe) from 12 per year to 2 per year; Organized Cisco onsite support for customer. Provided regular trainings for onsite team and customer operating team about troubleshooting Cisco Products.

Charges: Focused High Touch support for premium accounts for high severity issues. Enhanced troubleshooting support and Root Cause Analysis. Escalation Support, Maintenance Window support and Recommendations for preventing problem repetition. Interaction with customer's operating department to organise uninterrupted operating workflow.

Charges: Expert assessment of projects on the field of telecommunications projects. Effective negotiations with potential customers and vendors to help to identify the key points, matching technical specifications and layout projects. Participation in coordination with the Ministry of Communications on the project to build a IP/MPLS network the federal level in the interests of public authorities

Charges: Network design and planning, Leading operating service, Negotiation with customers and partners, Development projects for enterprise networks, Maintain IP transit services. Audit of existing networks and the development of proposals for the modernization of Enterprise networks. Development, implementation and maintenance of corporate networks throughout the lifecycle. Achievements: Implement the project on modernization of networks subsidiary of Russian Railways (VRK, BET, TWS), a corporate network Russian Football Union. Consultation ISPs in order to organize the routing policy, the organization of points of presence and construction of distributed networks

Charges: Development and maintain policy routing company, decision and negotiations with peering partners of TTK company. Determination the direction of development the TTK IP/MPLS backbone network. Interaction with operation and development departments in technical issues. Interaction with the technical units of strategic customers in the development of technical solutions.

Charges: organization of operation IP/MPLS of network and service on its basis; questions of service and short-term planning of network, coordination of technical support keeping, formation of politic of acquisition spares equipment; acceptance new IP node in operational service; putting into operation products of on the basis of IP/MPLS network; coordination of technical decisions about IP/MPLS network’s development. Manage of regional IP operating sections (17 branch sections with 35 persons). Certification and implementation single technical policy on the whole IP networks TTK company. Achievements: TransTeleCom was 1st place of the ISP CIS market during the job period.

Charges: direction of connection/service access (the) Internet’s business-process; development and introduction politics of external routing; service DNS for clients-keeping; objects in database RIPE NCC-keeping; Full view BGP table on PE routing-keeping; coordination of technical decisions on clients’ inclusion. Organization and conduct planning preventive works on IP network; organization technical education of staff.

Charges: configuration, installation, operation of IP-VNP services on base of MPLS TransTeleCom network; configuration of CPE equipment Cisco 1800, 2800, 3800 series and Cisco Catalyst 3500 series.

Charges: opening and following requests of clients for questions rendering of services (since 02.2004 in part of rendering of services on base IP-MPLS services).