T4B creates plugins for MetaTrader 4 and MT5 Forex & Crypto trading platforms, and provides customers with support for them. ● I've been keeping customers happy by providing quick responses & detailed updates for their inquiries. ● Investigating issues that arise on their servers & assisting with fixes. ● Documenting every step in Jira system for future reference, and improving internal documentation to make life easier for colleagues. ● Successfully handled more than 10 incidents with a swift & correct resolution.

Beget provides customers with shared web hosting, VPS services and dedicated servers. ● I'd been solving tickets of shared web hosting customers and responding to their phone calls in both English and Russian languages. ● Dealing with copyright infringement / illegal content claims. ● Consistently left inbox zero after each shift.