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Registration: 06.06.2025

Zuzer Sapatwala

Skills

Agile Transformation
SAFe
Scrum
Kanban
PI Planning
Sprint Planning
Agile Coaching
Jira
Azure DevOps
RTE Coaching
Value Stream Mapping
Stakeholder Management
Scaled Agile Framework
Velocity Tracking
Delivery Optimisation
Cross-Functional Team Leadership

Work experience

Agile Coach
since 03.2023 - Till the present day |TIAA
Agile Transformation, SAFe, Scrum, Kanban, PI Planning, Sprint Planning, Agile Coaching, Jira, Azure DevOps, RTE Coaching, Value Stream Mapping, Stakeholder Management, Velocity Tracking, Delivery Optimisation
● Spearheaded Agile transformation for a global Workday HR initiative, accelerating feature delivery by 35% and enhancing team velocity by 22%. ● Coached 12+ Agile teams and 200+ HRSS team members, increasing Agile maturity by 40% based on internal KPIs. ● Facilitated PI Planning with SVPs/EVPs, aligning business priorities and reducing blockers by 25%.
Senior Scrum Master
11.2021 - 02.2023 |Mobiquity
Agile Transformation, SAFe, Scrum, Kanban, PI Planning, Sprint Planning, Agile Coaching, Jira, Azure DevOps, RTE Coaching, Value Stream Mapping, Stakeholder Management, Velocity Tracking, Delivery Optimisation
● Led 3 Scrum teams (8–9 members each), achieving a 90% sprint success rate and reducing the release cycle by 25%. ● Mentored junior Scrum Masters, instilling Scrum best practices across a cloud-based AWS project. ● Managed cross-team dependencies and impediments, ensuring on-time delivery of critical features.
Expert Scrum Master
02.2021 - 10.2021 |Allscripts (Paragon)
Agile Transformation, SAFe, Scrum, Kanban, PI Planning, Sprint Planning, Agile Coaching, Jira, Azure DevOps, RTE Coaching, Value Stream Mapping, Stakeholder Management, Velocity Tracking, Delivery Optimisation
● Supported SAFe ART with 3 teams, facilitating PI planning and backlog refinement. ● Reduced defect leakage by 18% through Agile testing practices and sprint retrospectives.
Project Manager
09.2018 - 01.2021 |PNQ Technologies
Scrum, Jira
● Transformed a legacy content management app using Scrum, cutting maintenance cost by 30% and boosting customer acquisition by 12%. ● Designed Jira dashboards to provide real-time reporting and visibility into team KPIs.
Scrum Master / Test Lead
11.2015 - 08.2018 |Capgemini India
Scrum, UAT
● Delivered the McDonald’s mobile app launch across China and other regions, meeting aggressive delivery timelines. ● Managed requirements and testing efforts, contributing to a 20% reduction in UAT defects.
Test Lead
07.2012 - 11.2015 |TCS (CitiBank and Bang & Olufsen)
Testing
● Led mobile app testing for Citibank and Bang & Olufsen, ensuring full SDLC traceability and 95% test coverage.

Educational background

Computer Application (Masters Degree)
Till 2018
IGNOU
Information Technology (Bachelor’s Degree)
Till 2012
Mumbai University

Languages

HindiUpper IntermediateGujaratiUpper IntermediateMarathiUpper IntermediateEnglishUpper Intermediate