Online advertisement implementation on the www.lycos.co.uk web-site using www.doubleclick.comDARTAd-management system with the future ad-tracking (product usage; impression andclick count).  Online advertisement implementation on the reach partner sites www.about.com, www.imdb.comand etc.  Financial projectimplementation, further reporting, optimization and monitoring  Ad related financial interactions using SAP accounting software  Optimization and monitoring of special projects assigned by the management-campaigns  Implementation of 3rd part ads, such as: www.eyeblaster.com, www.tangozebra.com,Adviva,Blulithium, Drive, Adconion and etc.  Sales service support, problem solving

Managing a team of QA Testers; providing the managerial and technical leadership of team - Estimating QA activities, analyzing feature requirements and specifications - Establishing projects testing strategies, methodology, scenarios and approaches - Test Cases review, development and refactoring - Mentoring and coaching fellow QA teammates - Providing user acceptance testing and other project phases as required - Planning and leading all the testing initiatives to ensure software releases meet or exceed requirements - Collaboration with other software/system development teams

Product related responsibilities:  Collaborate with the internal/external stakeholders to understand and anticipate their needs and translate them into product requirements.  Prioritize work items and product backlog to be in line with customer vision and goals.  Define the vision for the product and create a product road map.  Oversee all stages of product creation (SDLC) including design, development, deployment, testing, etc.  Monitor and evaluate product progress at each stage of the process.  Manage the product backlog and prioritize them based on changing requirements.  Develop user stories. QA related responsibilities:  Identify and implement QA process improvements to increase overall Product Quality, Productivity and Cost Reduction.  Preparing project test strategy by defining the levels and types of testing, environments, testing project plan, etc.  Identify quality problems or areas for improvement and recommend solutions, develop test cases.  Document testing procedures, methodologies, or criteria.  Communicate quality control information to all relevant organizational departments, outside vendors, or contractors. Project manager related responsibilities:  Participate in Scrum meetings and product sprints.  Ensure all projects are delivered on time within the stipulated scope and budget.  Lead the initiation and planning of a project and ensure technical feasibility.  Ensure resource availability and allocation.  Develop a detailed plan to monitor and track the progress of the project.  Manage relationships between clients and stakeholders.  Measure project performance and perform risk management analysis to reduce project risks.  Create and maintain a comprehensive project documentation

Project manager related responsibilities:  Ensuring that client requirements are met.  Communicating with clients to determine user requirements.  Creating a detailed work plan that identifies and sequences the activities needed to successfully complete projects.  Defining the scope of the project.  Preparation of required project documentation.  Helping head of Cloud Operations with day-to-day Customer-related operational processes. QA related responsibilities:  Monitoring the progress of the project and adjusting as necessary to ensure the successful completion.  Developed, implemented, and monitored various testing metrics and reports to capture testing results.  Communicate quality control information to all relevant organizational departments, outside vendors, or contractors.  Developed system test plans and test scripts based on the user requirements and design documents.  Design and develop front end and Back end test scenarios and Test cases.  Analyze quality control test results and provide feedback and interpretation to production management or staff.  Ensuring that the project deliverables are on time at the required level of quality

Project manager related responsibilities:  Initiate, design, lead and manage different projects and marketing campaigns with future monitoring and reporting on project progress  Define project scope, goals, budget and deliverables  Ensure that all projects are delivered on-time, within scope and within budget  Assistin the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.  Ensure resource availability and allocation.  Launch, run and promote loyalty programs.  Establish and maintain relationships with third parties/vendors.  Create and maintain comprehensive project documentation.  ImproveNPSand conduct smart monitoring of customer service within implemented actions.  Develop and coordinate churn (revenue/customer) reduction and retention strategies QA related responsibilities:  Measure project performance using appropriate tools and techniques.  Perform risk management to minimize project risks.  Elaborate actions to improve the quality of procedures in terms of client attraction.  Work out mechanisms to decrease customer outflow and appropriate tools for retaining subscriber base.  Identified new tools and methodologies to improve testing activity.  Assess the performance of loyalty programs and conduct reporting.

Own overall relationship with assigned clients, which include: Increasing adoption, ensuringretention, and satisfaction  Ensure customers understand and find full value of our products and services  Establish a trusted/strategic advisor relationship with each assigned client and drive continued value ofour products and services  Perform ongoing analysis of customer engagement and take the necessary measures to increaseproduct usage and adoption  Own closed-loop process for outbound conversations, especially NPS  Work with customers to successfully implement services, reducing time to first use and time to benefit  Write emails, conduct follows up on survey responses, and analyze survey data to ensurecustomer success  Work to identify and/or develop upsell opportunities.  Churn (revenue/customer) reduction and retention strategies development and coordination

Develop, design and implementation of different customer oriented projects with futurefollow up  Develop and design of communication campaigns (e-newsletters, welcoming e-mails, etc.)  Manage materials for communication programs and results follow up  Increase customer visibility through social media engagement  Customer oriented project coordination with its implementation and future follow up  Special project coordination with financial interactions  Loyalty and retention actions carry out for products/services upon project  Propose creative ideas on problem solving  Develop short and long-term loyalty and retention programs and their budgets, monitor progress and evaluate the performance both for postpaid (voice/data) and prepaid (voice/data)products.  Consumer market research, data collection and analysis  Survey design with the future implementation; results analysis and presentation  Establish dashboards (customers retained through pro-active anti-churn management, retentionactions, welcome calls and etc.)  Proactive anti-churn action development and future follow up for inactive customers  Complaint management processes coordination and control  Churn reduction and retention strategies development and coordination