 - Administration and configuration of JIRA products  - Configuration and automation for business and HR processes  - Creating JIRA forms, request types for administrative and business processes  - Providing user support for incidents and change requests  - Administrating Jira users access rights, permissions, adjusting workflows  - Creating Jira projects and configuring customer portals according to requests  - Creating and maintaining user instructions and guidlines

- Providing user support with incidents and change requests to local and international customers via e-mail, - Phone, Helpdesk systems as Jira and Servicenow, remotely and on-site. - Identified and solved hardware, software, network, VPN issues. - Installed, configured and implemented POS systems (Windows based POS, receipt printers, Bar Code scanners, bank terminals, fiscal modules, cash drawers). - Imaging of POS devices (Windows10). - Communicated with dev Team to find most effective solutions to issues. - Provided customers with instructions, to implement changes and installing updates - Communicated technical information to non-technical audiences through easy-to-follow explanations or demonstrations. - Kept an accurate and up to date log of completed work, maintenance and repairs, sorting for accounting and legal purposes. Tools and software: Jira, Confluence, Office 365, Microsoft Navision, MSSQL, CloneZilla, ServiceNow

- Analyzed customer reported issues to bring up effective solutions regarding Back office in payment solutions and ecommerce. -Identified problems and created reported to development team in Jira tickets. - Worked closely with development team and DB admins to find best solutions. - Delivered fix versions and new releases to customers verifying compatibility and providing setup instructions for smooth upgrades - Maintained and customer environments etalons base for testing purposes

- Took part in developing PAYYAP ERP - white label product for Latvia market based on HansaWorld ERP - Worked closely with HansaWorld dev team in work sessions in Riga, Poland and Sweden - Took part in HansaWorld ERP software integrations with partner devices as Fiscal Module, Verifone bank terminal windows based POS machines, receipt printers. - Made tests on new releases and reported bugs and change requests - Prepared and configured customer servers in cloud, - Prepared and configured POS systems and Implemented POS solutions for customers. - Provided technical support and service for customers

- Provided technical support and consultations to agency employees in office and foreign representatives remotely - Prepared workstations for agency employees on-site and for foreign representatives - Acted as the first point of contact for issues raised by the end users - Provided technical support in conferences and agency public events - managed and provided support for the LogiTech Tap devices and Audio/Visual equipment in the meeting rooms - Was keeping track of technical resources, doing yearly resources follow-up - Fixed hardware problems, made inventory and infrastructure upgrades