• Led the implementation of Agile Methodology, significantly improving development efficiency and fostering stronger team collaboration. • Developed interactive dashboards and reports using Power BI to track KPIs, analyze trends, and support data-driven decision-making. • Worked extensively with Salesforce CRM to manage customer data, track leads, and analyze sales trends to enhance service delivery and customer satisfaction. • Utilized SharePoint to effectively manage team collaboration, document sharing, and deliverable tracking, improving overall project coordination. • Built advanced visualizations in Tableau, including geospatial maps and trend analysis, to identify underperforming areas and forecast future business outcomes. • Automated Smartsheet processes for recurring project updates, ensuring real-time visibility into progress and bottlenecks. • Used Tableau to create interactive dashboards for executives, enabling data drill-down into operational and financial metrics. • Designed and maintained various UML diagrams including Activity, State, and Class diagrams using Visio, ensuring accurate documentation of business processes and system requirements.

• Worked with the QA team to design test plans and test cases for User Acceptance Testing UAT. • Experienced in using Salesforce for managing customer relationships and leveraging insights to enhance service quality. • Collaborated with development teams to design and document API integration requirements, ensuring seamless communication between systems. • Created dynamic dashboards and reports in Tableau, QlikView, and Power BI for real-time data insights. • Reviewed API specifications to identify dependencies and translated them into business requirements for stakeholders. • Analyzed and optimized ETL (Extract, Transform, Load) and ELT (Extract, Load, Transform) processes to improve data integration and quality, supporting decision-making and reporting requirements.

• Employed Waterfall and SDLC methodologies for project execution, incorporating Storyboards as a technique for requirements gathering. • Developed clear and concise Functional Requirements Documents (FRDs) and Business Requirements Documents (BRDs) for development teams. • Created and managed SharePoint sites for document collaboration, version control, and workflow automation. • Delivered A/B testing analysis for new system features, improving conversion rates by 10%. • Used advanced Excel features such as VLOOKUP, pivot tables, and macros to analyze datasets and create financial models. • Utilized Smartsheet for project tracking, resource allocation, and timeline management to streamline workflows and improve team productivity. • Built ETL pipelines to extract, transform, and load data, ensuring accuracy and consistency for analytics and reporting. • Supported project lifecycle activities, including test planning and UAT coordination, ensuring successful deployments. • Refined and input business requirements in the HP Quality Center for traceability to test requirements.