● Provided first-line IT support, troubleshooting hardware, software, and network issues for staff and students, ensuring minimal downtime. ● Managed user accounts, permissions, and IT systems administration, maintaining security and compliance with college policies. ● Administered Active Directory,Microsoft Entra, Intune, and Microsoft 365 Admin Center for user management, security, and device compliance.

● Established a reselling business: Achieved 40% sales growth in the first year through data-driven market analysis and targeting high-demand demographics. ● Optimized digital marketing: Increased social media traffic by 60%, boosted brand engagement, and reduced overheads by 20%.

● Mastered financial tools and research: Studied market trends and integrated seamlessly into the research team, working alongside experienced accountants. ● Enhanced analytical skills: Researched 10+ market trends, analysed portfolios, and edited several reports, sharpening critical thinking and attention to detail. ● Built client-focused expertise: Managed 25+ clients, proposed tailored solutions, and handled multiple tasks under tight deadlines, improving interpersonal and organisational skills.