At Posten Norge, a transformative enterprise under the Norwegian Ministry of Transport and Communications, I played a key role in modernizing postal services by overseeing the development and support of pricing structures and customer agreements. Operating within a complex system landscape featuring numerous integrations, I served as an operational test and analysis resource bridging business and IT to ensure stable, high-quality deliveries across web-based applications. I collaborated closely with business stakeholders, developers, and technical teams to define both functional and non-functional requirements, ensuring test coverage aligned with critical workflows. My responsibilities included refining test strategies for system, integration, UAT, regression, and sanity testing across multiple environments, as well as facilitating workshops to document end-to-end flows and prioritize scenarios based on risk and error impact. I actively coordinated testing with upstream and downstream dependencies to verify data consistency and integration stability, while also identifying risks early to propose improvements in coverage and processes. Working extensively with test data across environments, I validated data integrity, supported integrations into Power BI dashboards for financial accuracy, and mentored team members in quality assurance practices. In addition to preparing clear test documentation and reports for stakeholders, I also served as the Scrum Master for the team, promoting a proactive and structured quality mindset throughout the project lifecycle.

Client: ABN AMRO Bank. ● Engaged in significant responsibilities at ABN AMRO Bank, a prominent Dutch State-owned institution headquartered in Amsterdam and ranking as the third-largest bank in the Netherlands. ● Contributed to a multifaceted project involving the development, upgrade, enhancements, and maintenance of diverse applications within ABN. During this assignment, served as a Consultant at ABN AMRO, actively contributing to the robustness and functionality of the bank's crucial applications. ● Managed both analysis and testing aspects of banking applications, contributing to data migration, Customer Relationship Management, Financial Crime prevention, and Reporting projects. ● Analyzed customer behavior, identified improvement areas, and proposed innovative solutions. ● Designed functional solutions based on written requirements. ● Documented the requirements. ● Supported stakeholders and Users during UAT, ensuring seamless transition and alignment with business goals. ● Utilized Service Now for Run the Bank Support, effectively managing and resolving all production issues. ● Worked closely with cross-functional teams to deliver innovative solutions, meeting and exceeding client expectations. ● Delivered and presented final analyses to stakeholders, facilitating informed decision-making.

Client: RAC. ● Engaged in a pivotal role within RAC, one of the largest breakdown service providers in the United Kingdom. ● Contributed significantly to a project that entailed the development, enhancements, and maintenance of diverse applications crucial to RAC's operations. ● During this assignment, served as a consultant to Support at RAC Mumbai, actively participating in ensuring the functionality and efficiency of vital applications supporting RAC's service offerings. ● Planned, documented, and executed test cases for complex systems, ensuring alignment with client requirements and followed up on bug resolution. ● Conducted end-to-end testing for both front-end UI and back-end database. ● Possessed in-depth knowledge of the Insurance domain and its various applications related to new agreements, quotations and claim settlement. ● Utilized UNIX shell scripting for automation of processes. ● Interacted with client to gather requirements and prepared detailed design document. ● Developed a troubleshooting guide for swift issue identification and resolution. ● Delivered exceptional on-call support, ensuring rapid response and resolution of incidents.