● $6M+ annual revenue preserved by launching a Customer Success Center of Excellence, tripling in-person client engagements, and stabilizing high-risk enterprise accounts. ● 50% acceleration in product development cycles by tightening product-market fit and embedding modern product management practices grounded in real-time customer insights. ● Strengthened renewal predictability by establishing gold-standard Executive and Quarterly Business Reviews that improved strategic alignment and surfaced expansion opportunities. ● Increased cross-functional execution velocity by instituting daily standups and structured feedback loops across Customer Success, Sales, and Product in a remote-first model.

● Scaled global team to 125, including 80+ direct reports, by reallocating resources from low-impact operations and expanding consulting and value-creation capabilities. ● Managed $13M budget with margins funding development of a modernized enterprise design system. ● Built a research-driven product organization by adding specialists in qualitative and quantitative analytics. ● Developed 12 Lean Product capabilities, improving portfolio alignment and delivery efficiency. ● Shifted multiple products from NPS detractor to promoter, reducing churn and accelerating go-to-market timelines.

● Generated significant pipeline growth by defining and executing brand awareness programs in the legal vertical. ● Produced 20+ high-impact thought leadership assets strengthening credibility in M&A and legal markets. ● Forged ESG-aligned partnerships opening new revenue channels. ● Quadrupled go-to-market budget through development of compelling business cases and use-case narratives.

● Launched SaaS product in 8 months (<$800K) using Microsoft technologies. ● Closed 16 enterprise subscriptions with global law firms. ● Reduced implementation costs by 50% through strategic BPO partnerships. ● Led product, strategy, and operational initiatives supporting investment and M&A outcomes.