● I help scaling businesses and executive teams make confident, secure, and profitable technology decisions without the complexity. As a fractional Principal Consultant, I lead high-stakes IT strategy, cloud security, and Microsoft 365 transformations that directly impact the bottom line. Key outcomes delivered: ● Reduced Microsoft 365 security incidents by 78% for a remote-first team in under 30 days. ● Saved a client over £45,000 annually by eliminating redundant SaaS tools and tightening governance. ● Delivered an AI-driven automation workflow that cut service desk requests by 40% within 60 days. ● Hardened cloud environments for SMEs handling sensitive data, achieving full compliance ahead of audits. ● From strategy to execution, I bridge the gap between business goals and technical delivery so clients can scale securely and efficiently without overbuilding.

● Senior support for MSP clients across Microsoft 365 and Azure environments. ● Final escalation point for complex system issues where vendor support was unable to assist. ● Successfully led projects to completion with minimal handover or supervision. ● Known for stepping in last minute to recover stalled projects and resolve security-related configurations.

● Spearheaded Intune and Defender ATP deployment, achieving an M365 Secure Score of 89%. ● Automated IT onboarding workflows across Windows and Mac environments. ● Provided hybrid support across endpoint devices, identity, Azure, and security policy rollouts. ● Played a key role in security posture improvement and M365 tenant administration.

● Supported enterprise clients within the financial sector during cloud migration projects. ● Delivered Windows 7 to 10 upgrade cycles, ensuring system integrity and DR testing. ● Performed 2nd and 3rd line support on infrastructure and end-user environments. ● Supported Azure onboarding and system continuity plans for client-facing operations.

● Provided 1st to 3rd line support across hospital departments and internal IT systems. ● Oversaw user account provisioning, asset tracking, and daily operational troubleshooting. ● Created guides and resolved issues across networked devices and specialized medical software.

● Assisted senior engineers in troubleshooting, user support, and IT asset management. ● Contributed to the documentation and rollout of new software within the facility.