● Service desk manager for AZ Eurasia.

BAU: IT infrastructure lead, Service desk manager, Back-office Services, Applications delivery Innovations for business Projects: Track&Trace (Serialization) SegNet (Segregation Networks) iWAN

Service delivery for future site operation: • define volume of provided services regarding business needs, • make changes in network & hosting design, • work with general contractor on the part of infrastructure installation, server room and switch rooms facilities (climate, UPS, security), • oversee the execution of works & quality check , • control the handover from general supplier to AZ, Prepare site to BAU: • contract & manage local suppliers, • create support model, • IA & IT security manager role, • create IT security and service related policies, SOPs, instructions etc, • perform user acceptance tests regarding IT infrastructure, • manage Ops infrastructure budget, • prepare end user computing

Start-up project at Torzhok, Tver region. LOBP plant. Being IT-analyst took part at designing phase of future IT-infrastructure, low-voltage networks, video security, access control and etc. As a part of construction team did all supervising for all kind of jobs. Work together with AT&T and NCR experts and engineers, we developing plans of installation, migration, comissioning and start up. Together with bussiness representative took part at negotiations, lead tenders and made decisions concerning service providers,

Start up project. In fact Project manager + Project engineer. IT Infrastructure design, beginning at cable trace finish with active equipment installation. Creation equipment delivery, installation and migration plans. Supervision of ISP and Integrator activity, direction of installers and engineers groups. Direct and trade negotiations with suppliers, partners, ISP etc. Creating budget and purchasing equipment. Working out disaster recovery plan.

Administrating network based on windows 2000 server, support users and servers. Implementing DHCP, DNS, WINS, Mail, Proxy services. Installation terminal and application servers. Configure firewall, remote access and router. Decision making about IT development. Administrating and programming telephone system LDK-300. Installation, configure and support video security system. Buying and maintenance of computers, printers, fax and other office equipment.

All scope of IT related services.