in this role i manage both on-premise and cloud data center where i deploy and design business needs solutions

● Provide technical support and assistance to end-users, responding to inquiries, diagnosing, and resolving hardware and software, Network issues promptly. ● Install, configure, and maintain computer systems, servers, network devices, and other IT infrastructure components. ● Monitor and maintain the integrity of the network, ensuring optimal performance, availability, and security. ● Collaborate with cross-functional teams to plan, implement, and upgrade IT systems and infrastructure. ● Conduct regular system and software updates, patches, and upgrades to ensure adherence to security standards and compatibility. ● Conduct periodic audits of IT systems to identify vulnerabilities and implement preventive measures. ● Design, implement, and configure network infrastructure, including routers, switches, firewalls, and wireless access points. ● Monitor network performance, identify bottlenecks, and optimize network resources to ensure smooth operation. ● Respond to network-related incidents and service requests in a timely manner, adhering to defined SLAs. ● Create and maintain detailed documentation, including network diagrams, software, cloud configurations, and standard operating procedures. ● Generate reports on network performance, security incidents, and maintenance activities for management review. ● Develop and update network-related policies and procedures to ensure adherence to best practices. ● Train end-users on the proper use of hardware, software, and IT systems, providing guidance and troubleshooting assistance as needed.

● Design, deploy, and configure server infrastructures based on business requirements. ● Install and maintain server operating systems, such as Windows Server or Linux, ensuring proper configuration and adherence to security standards. ● Monitor server performance, resource utilization, and capacity planning to optimize server efficiency. ● Implement and manage server virtualization technologies, such as VMware or Hyper-V. ● Perform server administration tasks, including user management, security settings, and access controls. ● Monitor server logs and alerts to identify and resolve performance issues, security breaches, and errors. ● Conduct regular server maintenance activities, including patch management, firmware updates, and backups. ● Respond to server-related incidents and service requests, adhering to defined SLAs. ● Implement and maintain server security measures, including firewalls, intrusion detection systems, and access controls. ● Apply security patches and updates to server operating systems and applications to protect against vulnerabilities. ● Consulted with third-party vendors to see that deployment meet specified system requirement and design solutions. ● Operated, Monitored, and maintained surveillance equipment, watched both live and recorded video surveillance footage, reported incidents or suspicious behaviour that contradict the company policy and escalating to the security operatives to contact the authorities when necessary. ● Collaborated with cross-functional teams to define and implement cloud security policies, ensuring data confidentiality and integrity.