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Registration: 31.07.2024

Adeel Ashraf

Portfolio

Soft Solutions

● Register Domains and Host into the web server. ● Maintaining current hosting environment in both a Linux and Windows environment. ● Providing support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites. ● Setup and deployment of new cloud hosting servers. ● Setup the database environment into the server. ● Maintaining a highly available environment to minimize interruption to customers. ● Performing DNS transfers and setup on behalf of customers as well as troubleshooting DNS issues. ● Monitoring the health of the entire hosting environment. ● Assisting in maintaining internal corporate systems including corporate email, messaging, websites, SQL Servers. ● Strong knowledge of using Parallels, Cpanel, Plesk in a multi-server environment.

Ilmkidunya.com

Website Data Entry. ● Prepares and sort the articles of documents for data entry. ● Transcribes source data into the required electronic format. ● Verifies integrity of data by comparing it to source documents. ● Published the article into website according to the category. ● Reviews data for errors, missing pages, or missing information and resolves any discrepancies. ● Adjust some SEO keywords with the SEO expert and publish it into Website and other social media pages. ● Performs regular backups to ensure data preservation. ● Completes additional assigned tasks as required.

Soft Solutions

● Proactively addressed customer inquiries and directed them to the relevant team, ensuring a prompt and efficient resolution. ● Transcribes source data into the required electronic format. ● Took initiative in resolving customer issues, employing problem-solving skills to provide effective solutions without escalating to the appropriate support team. ● Collaborated closely with team members, fostering a cooperative environment to achieve time-sensitive milestones and deliver exceptional customer service ● Maintained accurate customer records by diligently updating them after each interaction, ensuring that important details and information were properly documented. ● Provided technical IT support to customers through phone and email channels, demonstrating expertise in troubleshooting and resolving complex issues to ensure customer satisfaction.

Skills

eBay Account Management
Keyword Research
Amazon PL
Wholesale
FBA
Etsy Shop Manager
Market Analysis
Competitor Analysis
Product Hunting
Product Sourcing and logistics
A/B Testing
Inventory Management
Listing Copywriting
Amazon PPC
EBC Page
Inventory Projection
Social Media Marking
Listing Images
Reporting
Helium 10
Jungle Scout
Zik Analytics
Keepa
Data Dive
Sellermetric
Scale Insight
Seller Board
Zonguru
Search Query Performance
Google Analytics
Adobe Illustrator

Work experience

Amazon Account Manager
since 02.2016 - Till the present day |HX9
Fitness and Textile Brand Manager
Led and supervised a team of brand managers and PPC managers, ensuring effective coordination and execution ofstrategies. ● Oversaw a team of 5 professionals, providing guidance, support, and fostering a collaborative work environment. ● Responsible for planning and launching products from scratch to End results for Company’s goods. ● Executed PPC campaigns, including keyword ads and brand- sponsored ads, to drive targeted traffic and increase conversion rates. ● Conduct Brand Analytics and Keywords research for product and making ranking strategy. ● Coordinate with the Supplier, and making sure for logistics and shipment. ● Created impactful storefront, EBC (Enhanced Brand Content), and product launch pad creatives, enhancing brand visibility and driving customer engagement. ● Continuously improved systems and workflows, identifying bottlenecks and implementing streamlined processes to enhance operational efficiency. ● Proficiently managed multiple online stores, including Amazon, Etsy, Shopify, and eBay, driving sales and maximizing customer satisfaction. ● Collaborate with freight forward, shipping lines, carriers, and customer brokers to arrange the most cost effective and reliable transportation solutions. ● Generated detailed monthly and weekly reports, providing valuable insights and tracking key performance indicators to inform decision-making
Data Entry Assistant
01.2014 - 02.2016 |Ilmkidunya.com
SEO, Google Analytics, Data Dive, Helium 10
Website Data Entry. ● Prepares and sort the articles of documents for data entry. ● Transcribes source data into the required electronic format. ● Verifies integrity of data by comparing it to source documents. ● Published the article into website according to the category. ● Reviews data for errors, missing pages, or missing information and resolves any discrepancies. ● Adjust some SEO keywords with the SEO expert and publish it into Website and other social media pages. ● Performs regular backups to ensure data preservation. ● Completes additional assigned tasks as required.
Assistant of CTO
01.2014 - 02.2016 |Soft Solutions
Linux, Windows, DNS, SQL Server, Parallels, Cpanel, Plesk
1. System Engineer: ● Register Domains and Host into the web server. ● Maintaining current hosting environment in both a Linux and Windows environment. ● Providing support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites. ● Setup and deployment of new cloud hosting servers. ● Setup the database environment into the server. ● Maintaining a highly available environment to minimize interruption to customers. ● Performing DNS transfers and setup on behalf of customers as well as troubleshooting DNS issues. ● Monitoring the health of the entire hosting environment. ● Assisting in maintaining internal corporate systems including corporate email, messaging, websites, SQL Servers. ● Strong knowledge of using Parallels, Cpanel, Plesk in a multi-server environment. 2. Customer Support Assistant Web Hosting Services ● Proactively addressed customer inquiries and directed them to the relevant team, ensuring a prompt and efficient resolution. ● Transcribes source data into the required electronic format. ● Took initiative in resolving customer issues, employing problem-solving skills to provide effective solutions without escalating to the appropriate support team. ● Collaborated closely with team members, fostering a cooperative environment to achieve time-sensitive milestones and deliver exceptional customer service ● Maintained accurate customer records by diligently updating them after each interaction, ensuring that important details and information were properly documented. ● Provided technical IT support to customers through phone and email channels, demonstrating expertise in troubleshooting and resolving complex issues to ensure customer satisfaction.

Educational background

Computer Science
Till 2014
Shalimar College Lahore
Computer Science (Masters Degree)
2016 - 2020
Master's In Computer Scinece

Languages

PunjabiAdvancedUrduAdvancedEnglishUpper Intermediate