IT Remote customers support. Help Desk. Administration of Siebel application and providing of the application tests. Company Knowledge Base development and administration.

Customers support, application administration. Knowledge Base development. Working with Linux/Windows. Application testing with QA Team

Data Center support Conduct negotiation Trainings development Involving IT contractors (outsourcing) and coordinating their work

Responsible for company participation on the exhibitions - stand reservation (organization of tenders in order to find new designers/contractors to create our stand), budget planning, logistics tasks resolving, contract details discussion with the exhibition organizer, working with marketing department in order to prepare catalogs (content) and other souvenirs. Working with new clients on the exhibition- negotiations face to face, equipment demonstration (consulting). Company site development in closed collaboration with Marketing department and developers. Merketing research (Internet) in order to find more new clients (on daily basis). Sales reports analysis in 1C application (on daily basis)

Sales team support. Assistance with Internet advertizing companies configuring (Internet traffic / Profit / Platforms analysis). Consulting how to increase profit from each advertizing company. IT- How to questions resolving, received from other teams. Incoming business tasks analysis and resolving, Knowledge Base development, trainings providing for the new team members. Operations efficiency increase

Data uploading process coordination (8 entities in scope, including: Zambia, Malawi, Brazil, Tanzania, Serbia and USA). Communication with Data owners in order to have data formatted correctly for Leaf application (Farmers, Bales, Cases) and SAP (Materials). Upload Data into Leaf Point application using remote SQL servers. Upload Data (materials) in to SAP Using Winshuttle tool. Participation in weekly team meetings, organization of meetings with Data experts in order to validate data uploaded. Assistance Data team members with all IT aspects. Collaboration with Development team members in order to have last information about any changes in uploading process. Contribution to the solutions for new business processes to be integrated in functional area. Participation in TESTING of a newly developed WEB based application using SCRUM approach, heavily involved in testing of integration new WEB application with SAP.

Remote customers support, participation in testing of CRM TME Siebel application (ORACLE), test cases development, bug tracking. New GSD employee coaching, training materials development, team resource planning, manage team KPIs. Incoming incidents registration and analysis, solution search and providing (in accordance with company SLA) to the customers from different markets. Administration of CRM application Siebel Sales / OBIEE, Sales analysis with help of CRM application Siebel Sales/OBIEE (SOM, SKU etc) Assistance to analysts from other GSD hubs (Canada, Malaysia) with any technical. Organization of video trainings. Participation in conference calls with IT and business teams on weekly basis in order to discuss opened incidents.

New employee coaching, training materials development, team resource planning. Participation in testing of CRM TME Siebel application (ORACLE) during release periods. Support of TME project start-up in Poland, Ukraine, Russia, Malaysia. Remote customers support, incoming incidents registration and analysis, solution providing to the customers from different markets: Russia, Ukraine, Europe, Canada, Asia (business trips). TME CRM Siebel Sales/Analytics application administration, user management, field management, operation planners consulting. Participation in conference calls with IT and business teams on weekly basis in order to discuss opened incidents. Internal Knowledge Base management (articles creation and update), Incidents/Change/Problem management

Remote customers support with all technical issues (PC, Office Software, Printers, Telephony, Production units etc),incoming calls registration (HPSD, Service Now), incidents analysis and solution providing to the customers. Registered incidents statistics implementation. Reporting to IT and business teams leads on weekly basis. Collaboration with local IT teams

Engineer-Researcher in the International Project ASIMIL (Aero user-friendly SIMulation-based dIstance Learning), Contract Number IST-1999-11286 (6 countries participants, 11 consortium members) supported by Commission of the European Communities. Investigation of tutoring systems market (Flight Simulators), end-users requirements, prices etc. Development of algorithms and interfaces (based on JAR) for Intelligent Tutoring System for pilots of TB-20 SOCATA in collaboration with IT teams. Reports providing to European Commission. Product presentation to the clients.