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Middle
Registration: 14.05.2026

Kirill Melnikov

Skills

Bitrix24 administration
CRM implementation (Bitrix24)
1C integration
REST API / Webhooks
Business process automation (BPMN)
Requirements analysis & documentation
Reporting & dashboards

Work experience

System Analyst / Bitrix24 Consultant
since 06.2025 - Till the present day |Arlift, Saint Petersburg
Bitrix24 (on‑premise), CRM implementation & administration, 1C integrations (UT, UNF, BP, KA, ERP), REST API & webhooks, business process automation (BPMN, RPA), access control / role‑based model, CRM analytics & dashboards, Yandex.Metrica, Linux server administration (SSH, root).
Leading end‑to‑end Bitrix24 implementation and development projects: from AS‑IS/TO‑BE analysis and process design to rollout and performance control. Administering on‑premise Bitrix24 portal (role‑based access, users and structure, groups, tasks, notifications). Designing and automating CRM pipelines, business processes and smart processes; integrations with 1C, telephony, marketing and analytics tools. Result: system stability +50%, development and support costs −60%, monthly customisations +40%.
Bitrix24 Support Specialist (L2)
06.2024 - 06.2025 |Stockwell, Saint Petersburg
Bitrix24 cloud & on‑premise, L2 support, CRM pipelines & RPA, robots & triggers, access rights, 1C integrations (multiple configs), training videos & demos, ticket system (HDE).
Second‑line Bitrix24 support via ticket system: investigating and resolving urgent issues within 1–2 hours, analysing complex incidents. Configuring cloud and on‑premise Bitrix24 portals, including full installation in English, user and access management, CRM pipelines, robots and RPA. Recording training videos, running live demo sessions and preparing weekly reports; integrations with 1C (several configurations) and external systems.
Customer Success / Bitrix24 Consultant
03.2024 - 07.2024 |BICO Group, Saint Petersburg
Bitrix24 cloud & on‑premise, BPMN process modelling, requirements analysis & documentation, CRM & smart processes, Wazzap integration, 1C integrations, user training (videos, knowledge base)
Interviewing customers, gathering and documenting requirements, modelling business processes using BPMN. Participating in Bitrix24 implementation: preparing specifications, configuring cloud and on‑premise portals, CRM and smart processes, access rights. Integrating Wazzap and 1C with Bitrix24, testing solutions, training users via knowledge base articles, videos and calls.
Freelance Software Developer
11.2022 - 04.2024 |Freelance
Python, C#, .NET Framework basics, console applications, Git & GitHub, XML/XLSX parsing, automation scripts, browser extensions (Yandex), algorithms & data structures.
Studied Python and C#, built console applications and small tools, worked with Git and basic algorithms. Implemented several pet projects (warehouse administration, XML/XLSX parsing, automation scripts) hosted on GitHub.

Educational background

Innovation Studies (Bachelor’s Degree)
Till 2019
Saratov State University named after N.G. Chernyshevsky, Faculty of Economics

Languages

RussianNative