• Implementing Agile Methodology for building an internal application. • Perform data manipulation, development, and validation of data models using R, and SQL. • Using packages like ggplot2 in R Studio for data visualization and generated scatter plots and high-low graphs to identify relations between different variables. • Automate month-end contract value spreadsheet also making it more robust in the process. • Initiated and designed dashboards locally before publishing to Tableau Server for data visualization, statistical trend analysis & KPI evaluation. • Developed and optimized MySQL functions, triggers, views, and stored procedures to streamline database operations, improve query performance, and ensure data integrity. • Conducted data analysis and trend interpretation for developing statistical process control methods in support of aviation information and readiness reporting requirements. • Developed internal systems with VBA and automation, fully incorporating and integrating the Microsoft Office and Windows environments. • Performed data extraction, data transformation and load processes on call center data to evaluate customer eligibility and create retention standards.

• Used the Waterfall methodology to build the different phases of the Software development life cycle. • Developed SAS program to auto generate PDF school specific reports for educational facilities participating in the vaccination assessment. • Created SQL queries and reports to support inventory control and improve sales profitability. • Worked on data cleaning and reshaping, generated segmented subsets using NumPy, Pandas, Matplotlib, and SciPy in Python. • Utilized Power BI (Power View) to create various analytical dashboards that depict critical KPIs, and multiple scorecards along with slicers and dicers enabling end-user to make filters. • Performed slicing and dicing of data using SQL and MS Excel for data cleaning and data preparation. • Gathered and consolidated data from diverse data sources into a uniform Business Intelligence SQL Server data warehouse. • Conducted data quality investigations and made necessary improvements, in response to operational assessments, self-driven investigations, and customer inquiries. • Partnered with customers that provided Verizon with a low customer service rating to identify center and organizational opportunities. • Maintained strong analytical and problem-solving skills, excellent communication and presentation skills.