- responsible for Oracle BI and MS Power BI solutions - in touch with customers to support their needs - responsible and maintaining architecture of BI - leading the team of BI consultants - working on projects for developing BI and DWH - providing data analysis - defining and preparing ETL - preparing data models - creating and delivering reports to the customers - programming extensions to existing solutions

- responsible for CMDB for network department (aprox 20k devices) - designing blueprints and data model - reporting current condition of CMDB and analyzing gaps to be improved - supporting Incident, Problem and Change management - maintaining dashboard - doing regular checks of CIs and audits - preparing Ad-hoc reports for management - doing weekly snapshots of CMDB, storing in local DB and analyzing diffrenecies - preparing and maintaining Configuration management dashboard

- responsible for CMS in whole worldwide organization - developing and maintaining CMDB - creating automated connectors to gather information about IT devices - looking for available data to include them into CMDB - creating reports from the data for company purposes - sync CI´s with ticketing tool - planning audits of data quality - member of SAM team as a technical specialist - taking care about Spider tool dedicated to license compliance for whole organization - responsible for data quality in CMDB and in Spider - participating on dashboard technical solution for capacity reporting- responsible for CMS in whole worldwide organization - developing and maintaining CMDB - creating automated connectors to gather information about IT devices - looking for available data to include them into CMDB - creating reports from the data for company purposes - sync CI´s with ticketing tool - planning audits of data quality - member of SAM team as a technical specialist - taking care about Spider tool dedicated to license compliance for whole organization - responsible for data quality in CMDB and in Spider - participating on dashboard technical solution for capacity reporting

- leading department taking IT care about aprox. 700 employees - providing services on multiple platforms - bringing solutions to internal customers - driving IT procces improvement projects - working with MS Exchange 2010, MS SQL 2012, MS Active Directory, MS SharePoint 2010 - development of internal applications/tools - implementing social network into business enviroment - complete automation of business processes - cooperation with security team on implementing secured zones - dealing with providers and vendors

- leading the Voice technical support team - responsibility for products Direct and Indirect Voice - leading the Out of Hours team for Voice services and Local operations - preparing transitions of team responsibilities from clients to existing team - daily reporting to Department Manager - delivering trainings of Lean Six Sigma and IT skills for whole company - doing periodical eveluation of subordinates and creating development plans - responsibility for delivering top job in agreed SLA's to client - leading workshops and motivational interviews - accepting escalations and escalating further if needed

- working on trouble tickets created by Customer care - working on issues related to Indirect Voice product - troubleshooting on ISDN/SS7 exchanges - dealing with customers for isolating the issues - dealing with 3rd parties with aim to resolve customers' problems - in touch with internal teams and local operations - doing quality checks and closely working with Team leader on team improvements

- working on trouble tickets created by Customer care - working on issues related to Indirect Voice product - troubleshooting on ISDN/SS7 exchanges - dealing with customers for isolating the issues - dealing with 3rd parties with aim to resolve customers' problems - in touch with internal teams and local operations