● Delivered a project for an accounting company, focused on optimizing CRM and operational processes. ● Analyzed and optimized CRM workflows, refined sales funnels, and implemented automation for reminders and task distribution. ● Built a reporting system in Power BI, including dashboards for KPIs by department and employee. ● Defined and rolled out a set of KPIs for staff, ensuring transparent and standardized performance evaluation. ● Integrated advertising channels and social media into CRM, enabling direct capture of leads and dialogues from Facebook, Instagram, and Google Ads. ● Automated distribution of incoming requests, ensuring fast assignment to responsible managers. ● Created client reports in CRM and Enova365 accounting system, providing a unified data environment for decision-making. ● Conducted employee training and wrote user guides for CRM and accounting software.

- Started and grew a consulting company that supported 200+ clients, with more than 50 regular clients, helping them with CRM and process automation. - Managed a team of 50 people. Responsible for projects, client relations, and planning. - Worked with stakeholders to collect and write down their requirements. - Analyzed business processes, found problems and suggested better ways of working. - Designed Bitrix24 CRM solutions and custom integrations for clients. - Evaluated solutions and gave recommendations to clients, including cost and benefits. - Managed risks in projects, such as changes in scope or missing resources. - Created Power BI dashboards and reports to help managers make decisions. - Supported implementation: wrote user guides, trained employees. - Promoted continuous improvement by monitoring KPIs and collecting feedback. - Developed custom modules for Bitrix24 CRM using PHP (Bitrix Framework) to meet client requirements. - Integrated external services into Bitrix24 using REST APIs (social media, marketing platforms) to automate data flow between systems. - Created automation scripts and workflows in the CRM to streamline business processes (sales funnel, notifications, lead assignment). - Implemented solutions for integrating Asterisk (FreePBX) phone systems with the CRM, enabling click-to-call and call logging features. - Worked with MySQL databases for CRM data management, including writing SQL queries for custom reports. Stepped away in 2025 amid political pressures in Belarus and relocated to the EU. The company continues to operate under new leadership.

● Progressed from Network Administrator to Head of Development Department, managing system administration, network infrastructure and software development teams. ● Implemented and maintained servers, databases and communication systems, including Microsoft Exchange, SQL Server and Windows/Unix environments. ● Led a team of developers to deliver internal software solutions, gaining expertise in project management and team leadership. ● Achieved significant improvements in system stability and security.