SSR are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. SSR advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation. Working with client's equipment to recover it, install, upgrade microcodes etc. Wich means deep technical skills and the possibility to work in critical situations, technical English language for work with upper-level support. Business trips and off-shift work. At this moment I am starting to become a manager of critical situations for a customer and I begin to provide support in the multi-vendor direction.

Administration of a large geographically distributed IT infrastructure. Designing/planning the modernization of the company's IT infrastructure; Ensuring fault tolerance, efficiency and security of the IT infrastructure, key IT services of the company. Monitoring full IT infrastructure; Backuping, archiving and restoring all critical data; Coordination/control of work of contractors on works related to the company's IT; (everywhere means except network devices) Achievements: Reorganization of software cluster 1c servers, applications 1c; Implementation of the Zabbix monitoring system (database, servers, systems); Optimization of servers for MSSQL.

Administration, maintenance and support of the Jira, Confluence, Zabbix, Grafana software. Achievements: Made a test environment of a monitoring system with current version of Zabbix/OS/DB with timescale and so on, with the transfer of the working structure there 2018.11 - 2020.12 Chief Specialist of Department of Information and Technical Support / Management office of the Head of the Republic of Bashkortostan (glavarb.ru/rus/administration/workmanagement/) Hardware and software support/maintenance: network infrastructure objects, virtual environment, servers, storage systems, backup tools, web services, domain services and policies, monitoring systems, anti-virus protection, databases. Planning and implementation of preventive, diagnostic, maintenance work on software and hardware systems. Differentiation of access rights to information systems. Accounting for incidents, analysis of the causes of occurrence and minimization of downtime in the future. Drafting of technical requirements, technical assignments. Coordination and control of the work of contractors of third-party organizations performing work or providing services. Achievements: Prepared and delivered for technical support all business-critical equipment at minimal cost; Mastered MS SCCM; Successfully managed a team of technical specialists at Administration field events.

Preparation of resources for the needs of new IT projects. Solving most technical incidents with the equipment of the corporate segment of the company. Maintenance of storage systems and server hardware manufactured by HPE. Managing the Zabbix monitoring system. Management of the entire infrastructure. Achievements: implemented Zabbix within 3 weeks, with a description of the entire infrastructure (completely new to me at that time). During my work, not a single unplanned downtime of critical systems was allowed.

Solving most technical incidents with the equipment of the corporate segment of the company. Commissioning and maintenance of storage systems and server hardware manufactured by HPE, IBM. Management of an extensive server infrastructure. Administration of Windows and Linux servers. Maintaining CMDB in terms of server hardware. Active Directory administration. Role-based file access control. Accounting for material assets for server equipment. My primary area of responsibility is managing VMware vSphere 5.5 and the HPE hardware equipment park. Achievements: No overdue requests during work/shift. Identification and elimination of shortcomings in the use of company storage systems.

Providing services for the installation, configuration and repair of systems, networks and peripherals at the sites of large corporations and small businesses. Interaction with customer technical staff. Solving most technical incidents with equipment of the enterprise segment of the company (Servers, blade systems, storage systems, data backup systems, high availability and entry levels) within my technical area or with a higher level of support line. Achievements: Efficient work has been established with PJSC ANK Bashneft and LLC Gazprom Transgaz Ufa as a critical systems support engineer (mission critical engineer).; Resolution of incidents with productive equipment (servers, blade systems, storage systems, data backup systems of high availability and entry levels) in the shortest possible time, which allowed the customer's company to restore work without affecting the business.; Participation in the installation of high-end equipment and solutions (HP SuperDome2, CloudSystem Matrix) with integration into the customer's data center (with non-standard parameters)..