ServiceNow solutioning Expert

Full-time

Permanent work

Recruitment, translation and localization company, provides business support services to companies looking to expand their operations is looking for a specialist on the position - ServiceNow solutioning Expert.

Responsibilities:

· Experience in ServiceNow ITSM /Asset management

· Responsible for interacting with the customer for requirement gathering

· Work with HCL global ServiceNow solution/Delivery team and explain the requirements.

· Responsible for customer discussion and presentation of solution

· Responsible for global and local Servicenow ITSM/Asset management implementation and management.

· Documentation of solution, Pre and Post implementation documents including basic translation, Proof read etc…

· Work with project manager

· Work with multiple customers on shared model based on the time availability.

· Work with Customer 3rd party partners to ensure seamless integration between ServiceNow and 3rd party systems.

Requirements:

· 10+ Years of Experience in ServiceNow ITSM /Asset management

· ServiceNow implementation experience in Japan.

· Good understanding about ITSM process, Asset life cycle management , Asset discovery etc..

· Integration expertise with tools like MCEM, UEM etc is desirable.

· Bilingual in Japanese and English (Business level).

· Working in large ServiceNow projects in Japan.

Expected tools experience:

· ServiceNow ITSM

· ServiceNow EAM

· ServiceNow HAM

· ServiceNow SAM

· ServiceNow ITOM Discovery

Location: Tokyo.

Work format: Hybrid/remote working.

During project interaction and presentation - site visit would be required.