Bilingual Technical Support Specialist (Dutch/French) - Europe

Are you a technically proficient problem-solver with exceptional customer service abilities? Our client, a distinguished provider of high-quality software solutions that drive business efficiency, seeks a dedicated Bilingual Technical Support Specialist for their expanding team. This permanent position demands Dutch and/or French fluency, combined with robust technical troubleshooting capabilities to deliver exceptional first-level support across diverse technology platforms.

Key Responsibilities

- Deliver comprehensive first-level technical support for a diverse ecosystem of hardware, software, SaaS platforms, and mobile solutions.

- Assume complete ownership of customer issues from initial contact through final resolution, maintaining transparent communication throughout the process.

- Conduct thorough diagnostic assessments of technical problems, determining optimal solutions or appropriate escalation paths.

- Efficiently manage multiple support tickets concurrently while maintaining exceptional service quality standards.

- Document all customer interactions with meticulous attention to detail within the ticket management system.

- Demonstrate attentive listening skills to anticipate potential customer needs or problems before they materialize.

- Cultivate and maintain extensive knowledge of supported products, services, and established troubleshooting methodologies.

- Develop, update, and refine knowledge base articles to enhance customer self-service capabilities.

- Engage collaboratively with second-level support teams when complex issue resolution necessitates escalation.

- Analyze support metrics to identify recurring issues and implement strategic improvement initiatives.

- Pursue ongoing professional development to strengthen both technical expertise and customer service proficiency.

Required Skills and Qualifications

- Technical education in Industrial Automation, Automatic Control Systems, Computer Networking, Information Technology, or related technical discipline.

- Professional fluency in Dutch and/or French, complemented by proficient business English communication skills.

- Demonstrated experience (1-3 years) in technical support, help desk operations, or customer service within the technology sector.

- Comprehensive understanding of IT fundamentals including modern operating systems (Windows 11, macOS Ventura/Sonoma, Linux distributions), networking principles, and business software applications.

- Practical experience with contemporary remote support tools and ticket management platforms (Zendesk, ServiceNow, JIRA Service Desk, or equivalent systems).

- Superior analytical and troubleshooting capabilities, with proven ability to resolve complex technical challenges efficiently.

- Exceptional communication skills with particular talent for translating technical concepts into accessible language for non-technical audiences.

- Customer-centric mindset with unwavering commitment to service excellence in all interactions.

- Self-directed work ethic with capacity to function independently in dynamic, fast-paced environments.

- Fundamental understanding of current IT security principles and data protection best practices.

Nice to Have

- Proficiency in additional European languages (German, Spanish, Italian) would be advantageous.

- Relevant technical certifications such as CompTIA A+, Network+, Microsoft certifications, or industry equivalents.

- Hands-on experience with modern cloud services and SaaS platforms (Microsoft 365, Google Workspace, AWS, Azure).

- Working knowledge of IT service management frameworks (ITIL v4).

- Practical experience with contemporary CRM systems and specialized customer support software.

- Previous involvement in software implementation projects or customer onboarding processes.

- Industry-specific experience in the business sectors served by our client's solution portfolio.

Why Join Our Team

By becoming part of our client's organization, you'll join a forward-thinking team that prioritizes innovation, continuous improvement, and unparalleled customer satisfaction. You'll engage with cutting-edge technologies while developing both your technical capabilities and professional skill set. The company provides competitive compensation packages, structured professional development pathways, and a collaborative work culture that emphasizes work-life balance and employee wellbeing. With modern facilities in strategic European locations, you'll contribute to a dynamic international team making meaningful impact across diverse business sectors.