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CRM systems administrator

Remotely
Full-time
Office
Team Lead Management of risks

We are looking for an experienced CRM system administrator, who will manage and customize the CRM system to align with the company’s objectives. CRM system administrator will work closely with various team members to understand business needs, and implement solutions. Your role is vital in maintaining system integrity, enhancing user experience, and ensuring the delivery of key insights to drive business decisions concerning Customer Support.


Requirements

  • Understand the operation, challenges, and objectives of Customer Support team; improve their operation through CRM administration and consultation.
  • Provide system administration support for the CRM, focusing on user permissions, custom objects, workflows, and profiles.
  • Create, manage, and optimize complex workflow rules, data validation, and approval processes.
  • Create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
  • Analyze data to provide insights into team operation, effectiveness, and productivity.
  • Work closely with other team members to capture business requirements and implement CRM solutions.
  • Coordinate and support integrations with third-party apps, plugins, and tools.
  • Support daily troubleshooting, bug fixing, user adoption, training, and documentation.
  • Identify and resolve data anomalies, maintaining high data integrity.


Additional skills:

  • Experienced in a fast-paced environment and comfortable with change. Must demonstrate the learning agility to develop an efficient process with a focus on continual process improvement.
  • Strong analytical and critical thinking skills to manage work streams independently. Must possess the ability to make problem solving decisions without guidance in a fast paced and time sensitive environment.
  • Ability to work cross function and demonstrate superior interpersonal, communication and organizational skills, both written and verbal to collaborate and communicate with internal departments.
  • Strong attention to details; highly organized.
  • Previous experience of configuration of CRM solutions such as Salesforce, Intercom, Freshdesk or other.
  • Excellent command of the English language is a must. Knowledge of any other languages will be considered as an advantage