We’re looking for an experienced CRM System Administrator to manage, customize, and optimize our CRM platform in line with business goals. The ideal candidate will collaborate with cross-functional teams to improve system performance, enhance user experience, and deliver valuable insights that support Customer Support operations and business decision-making.

Responsibilities:

• Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation. 
• Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes. 
• Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations. 
• Analyze system and team performance data to provide operational insights and improve productivity. 
• Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity.

Requirements

• Strong experience in CRM administration, including permissions, workflows, custom architecture, and system optimization. 
• Knowledge of virtual phone systems, AI tools, APIs, integrations, and third-party platforms. 
• Advanced skills in formulas, data validation, reporting, dashboards, and data integrity management. 
• Ability to analyze business needs, improve operational workflows, and implement cross-functional solutions. 
• Experience in troubleshooting, user support, training, and documentation. 
• English level: B2+ (Upper-Intermediate/Advanced).

Key skills:

• Comfortable working in a fast-paced, changing environment with a focus on continuous process improvement. 
• Strong analytical, problem-solving, communication, and organizational skills with the ability to work independently and cross-functionally. 
• Detail-oriented and highly organized. 
• Experience configuring CRM platforms such as Salesforce, Intercom, Freshdesk, or similar; experience with self-hosted CRM systems is a plus. 
• Previous experience with CRM systems in the trading or iGaming industry is preferred. 

Benefits

• Quarterly bonuses based on Company performance
• 24 working days of annual leave 
• Corporate events and team building activities
• Udemy Business unlimited membership & language training courses 
• Professional and personal development opportunities in a fast-growing environment

Responsibilities: 

• Building backend services and solutions for our digital portfolio and digital platforms that enable our customers to collect, process and visualize data. 
• Develop reliable microservices for web application backends. 
• Developing new reusable code and libraries for future use, and ensuring the technical feasibility of existing and future BE designs. 
• Deliver error-free code through testing and working with QA teams, in order to meet the quality standards. 
• Maintenance of existing software and code. You will be required to work and communicate with team members and product owners to ensure user requirements are understood, and design expectations are met. 

Requirements: 

5+ years of recent hands-on coding and software design Python

• Experience with working in containerized environments. API use, design, and development such as for RESTful. 
• Familiar with: Database technologies like MySQL, PostgreSQL, MS SQL, Influx, Redis Web frameworks Flask, Django 
• Message brokers like RabbitMQ WebSockets protocol 
• Knowledge of code versioning tools such as Git. An analytical mindset. 
• Proven organizational and time management skills. 
• Curious, and willing to learn new technologies. 
• Comfortable working in an agile environment. 
• Good communication and teamwork skills; working proficiency in English (written and spoken). 
• Self-motivating, able to assume responsibility and work autonomously in a professional manner. 
• Willingness to learn new languages, frameworks, and technologies. 

Nice to have:

• Experience with Kubernetes. 
• Experience with Jira and Confluence. 
• Experience with AWS/Azure, other cloud platforms. 
• Experience with ModBus protocol. Experience with NumPy. 
• Experience with Swagger.