We’re looking for an experienced CRM System Administrator to manage, customize, and optimize our CRM platform in line with business goals. The ideal candidate will collaborate with cross-functional teams to improve system performance, enhance user experience, and deliver valuable insights that support Customer Support operations and business decision-making.

Responsibilities:

• Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation. 
• Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes. 
• Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations. 
• Analyze system and team performance data to provide operational insights and improve productivity. 
• Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity.

Requirements

• Strong experience in CRM administration, including permissions, workflows, custom architecture, and system optimization. 
• Knowledge of virtual phone systems, AI tools, APIs, integrations, and third-party platforms. 
• Advanced skills in formulas, data validation, reporting, dashboards, and data integrity management. 
• Ability to analyze business needs, improve operational workflows, and implement cross-functional solutions. 
• Experience in troubleshooting, user support, training, and documentation. 
• English level: B2+ (Upper-Intermediate/Advanced).

Key skills:

• Comfortable working in a fast-paced, changing environment with a focus on continuous process improvement. 
• Strong analytical, problem-solving, communication, and organizational skills with the ability to work independently and cross-functionally. 
• Detail-oriented and highly organized. 
• Experience configuring CRM platforms such as Salesforce, Intercom, Freshdesk, or similar; experience with self-hosted CRM systems is a plus. 
• Previous experience with CRM systems in the trading or iGaming industry is preferred. 

Benefits

• Quarterly bonuses based on Company performance
• 24 working days of annual leave 
• Corporate events and team building activities
• Udemy Business unlimited membership & language training courses 
• Professional and personal development opportunities in a fast-growing environment

This role involves designing, implementing, and managing comprehensive monitoring solutions using Prometheus, Grafana, SNMP-Exporter, Streaming Telemetry, OpenTelemetry, and other related technologies.

Responsibilities

- Design, implement, and manage Prometheus-based monitoring solutions, including configurations and alert rules.

- Develop and maintain interactive and visually appealing Grafana dashboards.

- Configure SNMP modules/jobs to scrape SNMP metrics for different network technologies in a very optimized way.

- Strong knowledge of Git to be able to clone working branches, develop, and commit to the main branch. Or other approaches, but show a strong hold on Git usage.

- Identify and onboard new metrics from various systems and applications, developing data pipelines for metrics collection and storage.

- Optimize and scale monitoring environments to handle large volumes of metrics and ensure comprehensive monitoring coverage.

- Implement and manage Streaming Telemetry solutions for real-time data collection and monitoring.

- Integrate and manage OpenTelemetry for comprehensive tracing and observability across services.

- Troubleshoot and resolve issues related to data collection, monitoring configurations, and dashboard performance.

- Ensure proper instrumentation of applications and infrastructure with DevOps, development, and operations teams.

- Document configurations, procedures, and provide training to team members and stakeholders.

Skills

- Familiarity with network monitoring tools and practices.

- Extensive experience with Prometheus and related technologies (Alertmanager, Pushgateway, etc.).

- Strong knowledge of time-series databases and monitoring concepts.

- Proficiency in writing Prometheus queries (PromQL).

- Strong experience with Grafana and its ecosystem.

- Proficiency in creating and managing Grafana dashboards and panels.

- Knowledge of data visualization principles and best practices.

- Familiarity with monitoring and observability tools and practices.

- Strong knowledge of SNMP protocols and network device management.

- Experience with SNMP-Exporter and its integration with Prometheus.

- Strong in SNMP module creation and scrape congas for various network technologies.

- Strong Git experience.

- Strong understanding of metrics and monitoring concepts.

- Experience with metrics collection tools (Prometheus, Telegraf, Collectd, etc.).

- Experience with Streaming Telemetry solutions for real-time monitoring.

- Experience with OpenTelemetry for tracing and observability.

- Familiarity with Linux/Unix systems and scripting languages (Bash, Python).

- Experience with containerization and orchestration tools (Docker, Kubernetes).

Qualification 

- Bachelor’s degree in Computer Science, Engineering, or related. 

- 5+ years of experience in monitoring and observability roles.

- Proficiency in tools like Prometheus, Grafana, PromQL, Alertmanager, Alert Framework, GitHub, SNMP-exporter, Streaming-Telemetry, Otel.

- Strong coding and scripting skills.

- Excellent problem-solving abilities and attention to detail.

- Strong communication and teamwork skills.

Software company was built from the ground up to specialize in new product development and R&D, tackling the most difficult problems in the tech sphere. Now we've expanded to offer early-stage innovation and ideation plus digital transformation business consulting. Our superpower is to deliver all of this under one roof on a global scale. So let's get started and build a better future together.

Responsibilities

• Own the system architecture: from choosing frameworks and database structures to designing scalable APIs and services
• Take a hands-on role in development: build core components, POCs, and critical modules
• Define and document architectural decisions, patterns, and best practices
• Lead technical discussions and decisions within the team and with stakeholders
• Help the team stay unblocked, productive, and aligned with technical direction
• Review code, guide implementation, and ensure high technical quality across the project
• Collaborate with DevOps and QA to ensure stability, observability, and smooth deployments

Requirements

5+ years of experience in backend development with Python

• Proven experience as a Solution Architect, Tech Lead, or Senior Backend Engineer
• Deep knowledge of Python frameworks (FastAPI, Django, Flask)
• Strong understanding of:

- microservices architecture

- API design and service boundaries

- data modelling and relational databases (PostgreSQL)

- async programming and queues (e.g., Celery, RabbitMQ)

• Experience designing systems for scalability, fault tolerance, and maintainability
• Comfort working with Linux environments, containers (Docker), Git workflows
• Excellent communication skills and ability to justify architectural decisions
• Very good English language skills, both written and verbal (min. B2)

Preferred Skills

• Experience with Azure DevOps, GitHub Actions, or other CI/CD platforms
• Familiarity with cloud platforms (Azure, AWS, GCP)
• Experience with system monitoring, logging, and performance profiling
• Bonus: exposure to AI/ML integration, vector databases (e.g., Qdrant, Pinecone)

Locations: Vilnius, Lithuania (hybrid/remote) or Mexico - Guadalajara (hybrid/remote), EU country (fully remote)

Format: Long-term engagement