Responsibilities:
∙ Organization and implementation of on-demand process evaluation aimed at process improvement in the front-end system of the Bank built on Oracle Siebel CRM (including consideration of requirements to integration layer and related systems that are involved in the automated process);
∙ Requirements formalization;
∙ Development of requirements specification, approval and goal setting for Oracle Siebel CRM system
∙ Building models, algorithms, prototypes;
∙ Participation in system architecture design;
∙ Participation in defect testing throughout all stages of improvement testing;
∙ Control of improvement results compatibility with functional requirements;
∙ Handover to production;
Requirements:
∙ Technical documentation development and approval skills (functional requirements, requirements specification etc.);
∙ Analytical mindset;
∙ Language competence in spoken and written forms;
∙ Experience in business process description, analysis, development and implementation;
∙ Teamwork skills, result orientation;
∙ Time management skills;
∙ Experience with Oracle Siebel, CRM products is preferred;
∙ Experience with database design and SQL query and stored procedure writing is preferred;
∙ User interface design experience is preferred.
