Available Offers for Business Consulting

Project Manager

Remotely
Full-time

Project description

The Website contains multiple elements: several hundred industry and product pages that need to be translated, a Marketing Automation infrastructure, connected data integration and management, a new data reporting infrastructure, new lead conversion processes etc. It needs to be rolled out across 11 countries in Western Europe in 6 local languages.


Tasks:

  • Managing of the end-to-end deployment process of a new digital platform, including the migration and update of product detail information, marketing assets, customer journeys and technical content.
  • Consulting of cross-functional teams to check for accuracy, consistency and completeness of content and product data throughout the migration.
  • Managing related communication with stakeholders, including functional departments and business units at (global) regional and local level.
  • Managing regional teams and local country representatives to check on project goals and timelines.
  • Monitoring project timeline and progress, manage risks and checking for timely delivery of milestones.
  • Preparing, communicating, and presenting of regular project updates to stakeholders, highlighting (showcasing) key achievements and addressing challenges proactively. Presentation is done via Project Meetings. Documentation of milestones in tracking tool.
  • Checking Product Information Management initiatives to optimize content accuracy and efficient delivery.


Main requirements

  • Experience in development of project from scratch for 5+ years.
  • Experience leading communication with stakeholders and project team members.
  • Experience of working productively independently.
  • Location - Europe.
  • Language - Fluent English, knowledge of German will be a plus.


The following timelines are to be adhered to by the contractor during the provision of the service: Go-live for the website is set for 1. July 2025 in MVP status with limited pages online. Setting up of full website with all pages in scope and Marketing Automation flows by end of the year 2025.

Senior Consultant Marketing

Remotely
Full-time

Project description


The service is requested as part of the project above. Make an impact in our journey to become an agile, customer-centric, cross-functional and data-driven organization by shaping your part of our B2B Digital Transformation.

Deeply understand the Customer and ensure that the Voice of the Customer is incorporated across the whole E2E Customer Journey through direct, indirect and inferred customer feedback.

Help grow the business by including the Voice of the Customer across the whole Customer Journey to steer any cross-functional CX improvement, across Marketing, Sales and Service functions for all our B2B businesses and Regions

 

Background to the assignment

 

External resources are needed as there is no internal staff with the required expertise in the following areas:

  • Voice of Customer experience in large multinationals (NPS, CSAT, CES, NSS)
  • Strategic and pragmatic VoC approach design & implementation
  • VoC Capability design and building
  • Statistical VoC analysis & insights understanding
  • Project Management and stakeholders management skills

Therefore, the external consultant is in a unique position and performs significantly different tasks than the internal employees.


Task description

The scope of services includes the following tasks, which are independently performed by the external contractor:

  • Consult the project team on how to design best-in-class VoC methodology, strategic approach and measurements cross-channels and functions at Global, Regional, local and SBU level
  • Incoprporating the Voice of the Customer across the whole Customer Journey through direct, indirect and inferred customer feedback in order to improve and steer overall CX, positively impacting NES
  • Consult the project team on how to build the new Voice of Customer Capability in terms of:
  • Priorities
  • Roadmap
  • Blueprint
  • KPI framework
  • Best practices across the end-to-end customer journey
  • Consult the project team on how to shape, implement and continuously optimise the Voice of the Customer capability across all axes:
  • Customer & Business
  • Organization & Way-of-Working
  • Technology & Data
  • Set the stage to deliver a coherent E2E Digital Customer Experience across all of company’s channels by listening to customer needs and other Voice of the Customer insights as input to spark new ideas and CX improvements, working across all SBUs/Regions/Functions to maximize engagement and drive conversion and business growth
  • Consult the project team on how to drive full adoption of the Voice of the Customer capability and standards across all SBUs, Markets and Functions
  • Consult the project team on senior stakeholder management & vendor management