We’re looking for an experienced CRM System Administrator to manage, customize, and optimize our CRM platform in line with business goals. The ideal candidate will collaborate with cross-functional teams to improve system performance, enhance user experience, and deliver valuable insights that support Customer Support operations and business decision-making.

Responsibilities:

• Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation. 
• Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes. 
• Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations. 
• Analyze system and team performance data to provide operational insights and improve productivity. 
• Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity.

Requirements

• Strong experience in CRM administration, including permissions, workflows, custom architecture, and system optimization. 
• Knowledge of virtual phone systems, AI tools, APIs, integrations, and third-party platforms. 
• Advanced skills in formulas, data validation, reporting, dashboards, and data integrity management. 
• Ability to analyze business needs, improve operational workflows, and implement cross-functional solutions. 
• Experience in troubleshooting, user support, training, and documentation. 
• English level: B2+ (Upper-Intermediate/Advanced).

Key skills:

• Comfortable working in a fast-paced, changing environment with a focus on continuous process improvement. 
• Strong analytical, problem-solving, communication, and organizational skills with the ability to work independently and cross-functionally. 
• Detail-oriented and highly organized. 
• Experience configuring CRM platforms such as Salesforce, Intercom, Freshdesk, or similar; experience with self-hosted CRM systems is a plus. 
• Previous experience with CRM systems in the trading or iGaming industry is preferred. 

Benefits

• Quarterly bonuses based on Company performance
• 24 working days of annual leave 
• Corporate events and team building activities
• Udemy Business unlimited membership & language training courses 
• Professional and personal development opportunities in a fast-growing environment

We are looking for Infrastructure Engineer:

1. with expertise in SBC (Citrix, Terminal Servers), web infrastructure (Apache, IIS, Tomcat), AWS/Azure cloud services,
2. and strong management experience with external providers.

Generally, someone who can balance technical operations with architectural oversight.

The focus:

• Management perspective of external providers
• Develop system design solutions in collaboration with the provider, or propose your own solutions
• ITIL

• Server-Based Computing (SBC) → Citrix, Terminal Servers
• Web Infrastructure → Apache, IIS, Tomcat
• Web Servers

• MPC = Managed Public Cloud
• Public Cloud Provider: AWS and Azure
• Native Cloud Services Containers, Serverless 
• Layered Services (Lift and Shift)

Clear idea of Information Technology and IT processes

• Consider dependencies to other global and regional projects. 

• Supports the Service Owner and other stakeholder regarding tasks and approvals according needs of the project. 

• Analyse the business requirements and processes to support the design and development of infrastructure services. 

• Prepare and contribute to architectural quality reviews.

• Contribution to definition of service strategy and architecture. 

• Continuously share best practices and approaches across teams. 

• Identifies and tracks issues identified in cooperation with other work streams. 

• Together with team, implement and optimize our Data Center services and needed ITIL processes globally. 

• Ensure data and information security in the Data Center services. 

• Timely provision of Status Reports, Rollout Plan, Risks, etc. 

• Manage the relationship with the client and all stakeholders. 

• Establish and maintain relationships with third parties/vendors. 

• Manage external providers, Escalate issues as appropriate. 

• Work with virtual team spread worldwide (very limited need to travel). 

• End-to-end responsible for the delivery of platform service in responsible area

Location: Poland (strictly), may be business trips required to Germany

Work specification: Remote, full-time

Duration: 12 months with possible prolongation

Project language: English