A company that provides high quality software solutions and services that drive business efficiency and effectiveness is looking for a Field Service Engineer.

Responsibilities:

• Comprehend customer requirements and make appropriate recommendations. 

• Respond to customer inquiries and assist in troubleshooting and resolving challenges.

• Manage all onsite installation, repair, maintenance and test tasks.

• Document the functional and, sometimes, technical design of the system.

• Maintain a working log detailed all required system updates, as well as the date of completion. 

• Coordinate and setup training classes and train end users on best practices, maintaining consistency across users. 

• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.

• Manage all assigned projects to completion ensuring on-time delivery and meeting of budgetary demands.

Requirements:

• 6 months to 1 year of experience in electrical installations (Residential or Industrial) or Electrical Controls or Automation Systems for batching.

• 6 months to 1 year of experience in industrial automation system implementation for software.

• Curious mindset translating to key discovery skills (questioning & listening to understand) with the ability to identify problem areas (pain points). 

• Proficiency in machine automation, mechanics and electronics.

• Provide technical hardware instruction and assistance to customer representatives regarding installation, operation, and maintenance. 

• Strong verbal/written communication and documentation skills.

• Interpersonal skills.

Languages: Dutch / English (C1)

Company

A Swiss and EU based FinTech Company with a Mission to bridge cryptocurrencies into traditional financial systems, to enable everyone to utilize the benefits of crypto as an integral asset class in financial management.

Position

Company is searching for an experienced and dedicated CIO (Chief Information Officer) to lead and manage IT Development team (40+ people) and processes. A successful CIO should have in-depth knowledge of the current and up-and-coming trends in the FinTech and Crypto/DLT industry. 

To be successful, you will be highly analytical, and professional, and possess excellent organizational skills. This is the possibility of being a part of an amazing project, working with a highly experienced team and cutting-edge technology.

The ideal CIO should engage in the pursuit of YouHodler’s international expansion, leading the development of the internal technology strategy for the Company and advising to the business on all matters related to the interface between the IT development department and the rest of the business.

Job Responsibilities

• Develop goals and strategies to ensure the IT development department:

1. delivers features planned in the product roadmap
2. has all security tools, measures, and processes in place;
3. runs smoothly and effectively.

• Direct and establish IT-related projects.
• Monitor changes in the technology sector to discover ways the company can improve and develop.
• Supervise the networks and computer systems in the company to ensure optimal performance.
• Plan and direct the implementation of new IT systems.
• Provide leadership to IT specialists and other staff within the company.
• Create and adapt technological platforms to improve the client experience.
• Troubleshoot data-related issues and establish regular maintenance.
• Auditing existing IT infrastructure and assessing for any security risks
• Continuously assessing security vulnerabilities, assessing risks and implementing prevention measures and mitigating controls.
• Developing policies around security incidents and creating an Emergency Response Team to act as and when a security breach is looming or has happened.
• Monitoring of personal performance of engineers.
• Leading the hiring process within the department. 

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Requirements

• Experience related to the FinTech industry (Retail Digital Banking, Crypto, Blockchain, Online trading with financial assets);
• 10+ years of technology experience with at least 5 years in a senior executive role in a combination of IT, information security, and risk management roles;
• A strong strategic and business mindset;
• Excellent organizational and leadership skills;
• Outstanding communication and interpersonal abilities;
• BSc/BA in computer science, engineering or relevant field; 
• Solid business knowledge that ties the technology vision to YouHodler’s mission, performance, and financial goals;
• Specific experience in Agile (scaled) software development or other best development practices;
• Demonstrated ability to interpret technology and market trends;
• Development of applications for the global market;
• Software quality management;
• Ability to work and lead in a fast-changing dynamic environment;
• Excellent interpersonal, written, and verbal communication skills;
• Experience with global/international operations;
• Innovative thinking and leadership with an ability to lead and motivate cross-functional, agile, and interdisciplinary teams;
• Experience with contract and vendor negotiations and management including managed services;
• Demonstrated ability to develop achievable and inspiring technology objectives and roadmaps;
• Demonstrated ability to focus organizations on these objectives and roadmaps;
• Demonstrated ability to collaborate effectively with non-technology oriented employees and partners;
• Strong analytical skills;
• Proven experience with the corporate stack of programming languages and technologies, incl: node.js, react/react native, c#, .net.
• Fluent in English.